TIMOCOM helps Cargo Owners find secure and reliable haulage companies

The essential questions about haulage companies who use TIMOCOM

• How do I know I can trust a haulage company on TIMOCOM?

   We perform a detailed security vetting procedure on every new customer. And operate a strict access policy, ensuring only high-quality businesses are able to access and utilise our exclusive network. We also monitor customers on an ongoing basis and regularly check for any changes, ensuring our customers can trust their business partners. 

• What custom clearance documents do I need?

  Usually, your new freight forwarder or haulage company partner will provide any official documents that you may need. If so, you simply need to add a note that you would like to request customer clearance service. From here, your new business partner will take over these processes.

• Can I track my freight with TIMOCOM?

   Yes, we offer real-time tracking along with professional support. You can track and trace your shipment anytime in the vehicle management portal.

• What are the payment terms with TIMOCOM?

   Payment terms vary from haulage company to haulage company, and this isn’t an area that TIMOCOM controls. Payment terms will be discussed between you and your potential new partner before signing a contract, so you’ll always know your obligations in advance.

  We recommend all customers use the Transport Orders feature available in our marketplace. This feature activates access to our debt collection service, meaning if you are struggling to receive payment, our team will be able to help you claim any outstanding payments.