TIMOCOM Help Centre

These are the questions our customers ask most frequently:

• How do I create a new user?

  To add a new employee to your TIMOCOM account, you have two simple options:

  1. Use the ‘Add a user’ button on our homepage, which will take you to this link: Add a user (timocom.com).

  2. Alternatively, you can also use the corresponding tile on the Marketplace start page.

  In both cases, simply follow the instructions to activate your employee quickly and easily.

• How do I transfer an existing account to a new user?

  To transfer the account to your new employee, please go to this link: timocom.co.uk/registration and complete the registration.
  
  After completing registration, simply give us a call on +49 211 88 26 88 26. One of our customer service employees will then carry out the account transfer for you.

• Why can’t I log in?

  If you are unable to log in and receive an error message, there may be several reasons for this.

  Perhaps you forgot to pay a bill in the hustle and bustle of day-to-day work, so you’ve been temporarily blocked. If this is the case, please contact our customer service team and we will help you as quickly as possible: +49 211 88 26 88 26.

• Which security code do I have to enter when logging in?

   When logging in, you will be asked to enter a six-digit security code after entering your e-mail address and password. You will receive this code automatically by e-mail after entering your login details. 

• How do I change my password?

  1. Click ‘Settings’ on the TIMOCOM Marketplace.

      

  2. Then select ‘Login' and go to' Change password’.

      

  3. You will be redirected immediately to a page where you can easily update your password.

• How do I exclude certain companies that I don’t want to work with?

  All users can create a personal exclusion list to exclude companies that they don’t want to work with. This gives you more security and control over your business.

  As the transport customer, you can specifically determine which companies are not allowed to see your offers. At the same time, you will no longer be shown any freight and vehicle space offers from these companies. Manage your personal exclusion list here.

• Where can I customise how I would like to be contacted?

  
  When you offer freight, you can decide individually each time how you would like to be contacted.
  
  In order to significantly reduce time and effort, we recommend that you activate the ‘Receive quotes’ option when posting freight. This allows service providers to submit quotes for your freight offer directly via the freight exchange. This saves you the hassle of unnecessary e-mails and phone calls and gives you a complete overview of all the prices submitted. If you do this, it is important that you switch off all other contact options.

• Where can I find my invoice?

  Haven't received your invoice or can’t find it? Not to worry! Simply call us on +49 211 88 26 88 26 and we will send you the invoice.

• How do I report a company?

  We are sorry if you have had a bad experience with a transport partner. To enable us to help you as quickly as possible, please send us the transport order and all messages you have about it to ccare@timocom.com. Your feedback is important to help us improve security on our Road Freight Marketplace.

• How do I cancel my contract?

  Sometimes things don’t go smoothly. If you decide to end your contract with TIMOCOM, simply send a written cancellation by e-mail to ccare@timocom.com. 
  
  However, we would like to understand your reasons. Before you make a final decision, we would be grateful if you would contact us first on +49 211 88 26 88 26. Our aim is to work together to find a solution and ensure you get the best possible experience with the TIMOCOM Road Freight Marketplace.