Questions and answers about TIMOCOM AI ✨

Questions and answers about TIMOCOM AI ✨

• What is TIMOCOM AI?

   TIMOCOM AI is a free, AI-supported extension of the Road Freight Marketplace that helps TIMOCOM customers create freight offers quickly and efficiently. Using artificial intelligence, TIMOCOM AI automates the data entry process, saving time and minimising manual errors. 

• What are the advantages of using TIMOCOM AI?

  • ✅ Fewer manual errors and thus fewer queries from business partners.
  • 🗣️ Offers are automatically translated into the selected Marketplace language.
  • ⏱️ Create multiple freight offers in under 20 seconds.
  • 🤩 Excel upload – you can download a template here.
  • 💸All TIMOCOM customers can use TIMOCOM AI for free.
  • 🤖 The AI is constantly being trained and can:
    • recognise the most common vehicle body types
    • calculate loading metres
    • add vehicle properties that match the load

• Is TIMOCOM AI really free to use?

  Yes, all TIMOCOM customers can use TIMOCOM AI for free.

• What file formats are supported?

  The file formats JPG, PNG, WebP, PDF and Excel are supported for uploading transport data. You can also copy and paste text or screenshots into the input field.

  To make sure TIMOCOM AI runs smoothly, we provide an Excel template to download.

• What are the quality requirements for uploaded files (e.g. file size)?

   The size of uploaded files must not exceed 5 MB to ensure fast processing and optimal AI performance. To make sure TIMOCOM AI runs smoothly, we provide an Excel template to download. 

• How many freight offers can I create at the same time?

   You can create up to 30 freight offers at the same time using TIMOCOM AI. The preview then allows you to check which freight offers have been correctly recognised before you publish them. 

• Can I check the freight data before publishing it ?

  You will have the option to review the AI-generated freight data before the freight offers are published. Once you have done this, click ‘publish’.

  See also: What are the steps required to generate freight offers?

• How does TIMOCOM AI help with language differences?

   The AI recognises content in all 24 languages of the Road Freight Marketplace and automatically translates it into the language that you have set up in your system. 

• Is technical support available and how can I contact the support team?

   Yes, you can contact TIMOCOM Support at any time if you have any technical questions or problems. The Support team will be happy to help you. 

• What are the steps required to generate freight offers?

  There are essentially two ways to create freight offers via TIMOCOM AI.

  1. If you want to be able to create one freight offer, check the data carefully and adjust it if necessary before you publish it:

  Copy or save all relevant transport details. Then click on ‘New freight’ and then on ‘✨Generate’ in the top right-hand corner of the freight form. You now have several options for entering the transport data you copied or saved:

  • Insert content: insert text, image or PDF files by adding them to the input field.
  • Drag and drop: drag and drop your image, PDF or Excel files into the designated area.
  • Upload documents: upload documents directly from your device.

  Then click ‘ ✨Generate’. The AI will now create the freight offer. Check the AI-generated data and amend it if necessary. The final step is to publish the freight offer.

   

  2. If you want to create several freight offers at the same time and have the option to delete incorrectly generated freight offers in the preview before you publish them:

  Copy or save all relevant transport details. Then click the ‘✨Generate’ button next to ‘New freight’. You now have several options for entering the transport data you copied or saved:

  • Insert content: insert text, image or PDF files by adding them to the input field.
  • Drag and drop: drag and drop your image, PDF or Excel files into the designated area.
  • Upload documents: upload documents directly from your device.

  Then click ‘ ✨Generate’. The AI will now create the freight offers. Check the AI-generated data in the preview and delete any incorrectly generated freight. Then publish the freight offers. In the last step, you will see an overview of which freight the AI has created as a freight offer and which it has not.

• Can my colleagues use TIMOCOM AI too?

   Yes, all your colleagues with access to the Road Freight Marketplace can use TIMOCOM AI. 

• What about data protection?

   Please take a look at our terms of use.

• What browsers are supported?

   Like the Road Freight Marketplace, TIMOCOM AI is compatible with all current and up-to-date browsers. 

• How can I give feedback about TIMOCOM AI?

  There are several different ways to give feedback:

  • Technical feedback on functionality: immediately after using TIMOCOM AI to enter freight data via the thumbs up/down options👍👎
  • If you’re a fan and want to tell others how TIMOCOM AI has benefited you, please leave us a quote here.
  • If you have any other questions or problems, you can also contact TIMOCOM Support at any time.

• How does the automatic import of freight data work?

  You can upload/add your transport data using text, image, PDF or Excel files. The AI processes this information and automatically generates complete freight offers. You can check them again before they are published.

  To make sure TIMOCOM AI runs smoothly, we provide an Excel template to download.