More orders for transport companies: with the TIMOCOM Business Partner Check

Frequently Asked Questions

• What is the Business Partner Check?

  With the Business Partner Check, transport companies have the opportunity to regularly verify their business using relevant documents (including EU licence, commercial register extract, insurances). Once the check is completed successfully, the Checked Company seal appears in your TIMOCOM company profile. This allows customers to view all important company documents at a glance and make a decision based on them.

• What advantages does the Business Partner Check offer?

  The TIMOCOM Business Partner Check offers clear benefits for both customers and service providers.
  
  For service providers, the Checked Company seal is an important quality marker that highlights trustworthiness and helps them stand out.
  
  For customers, the Checked Company seal supports confident decision-making. Transparent company profiles help you identify reliable transport partners before you start working together. In addition, collaborating with checked business partners and authenticated documents strengthens the security of your network. 

• How do I obtain the Checked Company seal with the Business Partner Check?

  If you are not yet a TIMOCOM customer, you first need to register for the TIMOCOM Road Freight Marketplace. The monthly flat rate depends on the number of users, the minimum contract term and the payment cycle. Once registered, you can carry out the Business Partner Check straight away.
  
  Already registered with TIMOCOM? Here you can find out where to access the Business Partner Check.

• How do I create a new user?

  To add a new employee to your TIMOCOM account, you have two simple options:

  1. Use the ‘Add a user’ button on our homepage, which will take you to this link: Add a user (timocom.com).

  2. Alternatively, you can also use the corresponding tile on the Marketplace start page.

  In both cases, simply follow the instructions to activate your employee quickly and easily.

• Which documents are checked during the Business Partner Check?

  In the first step, the following documents are checked: 

  • EU licence

  • Registration certificate

  • Forwarding and/or carrier insurance 

  Further document checks are already in planning. 

• What does the audit cost in the Business Partner Check?

  The check is free of charge. At TIMOCOM, the security of our Marketplace is our top priority. Alongside our strict admission criteria, the Business Partner Check provides additional transparency to support confident commissioning decisions.

• How reliable is the check?

  Official documents are reviewed as part of a visual inspection. No assessment is made of other aspects of the company. These special conditions apply. 

• How long does the check take?

  The check usually takes only a few minutes. However, in rare cases, delays may occur, for example due to technical failures. In most cases, the check should be completed within 10-15 minutes.

• Who is authorised to give consent for data processing?

  Authorised persons include all managing directors and decision-makers of a company, as well as all individuals who hold the power of attorney or authority to make decisions on behalf of the company.

• Can I revoke my consent to the Business Partner Check?

  Of course, you can revoke your consent to the Business Partner Check at any time. However, please note that by revoking it, you will lose your entitlement to the Checked Company seal. In this case, TIMOCOM GmbH will no longer be authorised to continue checking your documents. To revoke your consent, go to the document settings and click on "Revoke consent".

• Why don’t my documents show the green “Checked” status even though I’ve uploaded them?

  Once the check has been completed, you can see the status in your document overview. There are two common reasons why a document may not receive the “Checked” status:

  1. Invalid: If your uploaded document is marked as “Invalid”, please make sure you have uploaded a current, valid document. If the document is correct but still shown as “Invalid”, please contact customer service .
  2. Missing: If an uploaded document cannot be checked, please confirm that it is visible in your company profile.

• Who can see and download my documents?

   Other TIMOCOM users can view and download your documents once they have been successfully checked.