Tracking shipments has never been easier

Frequently asked questions

• Is TIMOCOM Live Shipment Tracking free of charge?

  You can use TIMOCOM Live Shipment Tracking at any time at no additional cost – both as a transport customer and as a service provider. Would you like additional convenience, e.g. through consultation or connection to your TMS/ERP system? We would be happy to make you an offer.

• What do I have to do to use Live Shipment Tracking?

  Have you received a transport order via the TIMOCOM Marketplace? Then accept this transport order and schedule it. With just a few clicks, you can link your vehicle or send all the necessary information to your driver’s smartphone.

  Have you received the transport order by e-mail? Then enter it here and schedule the shipment(s) it contains.

• Does the driver need to download an app or register to provide me with the status of the shipment?

  No, the driver does not need to download an app or register to share the status. The data is either transmitted automatically via vehicle telematics, or you can send the driver all the information about the tour to their smartphone – for example, via WhatsApp or e-mail. The driver can then open the tour in their browser on their smartphone and enter the status manually.

  If your driver already uses the LKW.APP from Aparkado, they can also share their status with you via this app. To do so, they will need to download the app in advance.

• How does the tour look for the driver?

  After opening the link, the driver can access and start the tour. The driver uses the status to indicate which stage of the transport process he is currently at. The status updates are automatically transferred to the TIMOCOM Marketplace, allowing dispatchers to track the shipment at all times.

  

  Documents can be easily added, even directly through a photo taken with a mobile phone.

  

• How secure is the shared data?

  In order to provide the Live Shipment Tracking service, TIMOCOM has to transfer data via its system. We use data in a targeted manner to improve communication between transport customers and service providers. TIMOCOM provides the means to ensure that only the information that should really be shared is shared with other parties. The data is not provided to third parties. The owner of the data keeps control over said data at every point in the process and decides as part of live shipment tracking when and in what quality the data will be provided and shared.

• Where and how will the data be stored?

  The data that TIMOCOM collects and processes is hosted on servers in Europe. The server centres used by TIMOCOM are certified in accordance with ISO/IEC 27001.

• How is the driver’s data protected?

  Data protection for hauliers is TIMOCOM’s priority. We keep the processing of the driver’s personal data to a minimum. In particular, we do not use GPS data to create mobility profiles of people or vehicles. We also avoid collecting personal data and do not request names, e-mail addresses, etc.